Refund Policy
Last updated: October 31, 2026
Every KanjiYa T-shirt is printed to order with your name, so we can’t resell returned items. Here’s how we handle problems with your order.
Damaged, defective or wrong items
If your item arrives damaged, misprinted or defective, or isn’t what you ordered, email us at support [at] kanjiya.com within 30 days of delivery. Please include the email address you used to order and a photo of the problem. We’ll send a free replacement or give you a full refund — your choice. You don’t need to send the item back.
Change of mind and wrong size
Because each item is made to order, we can’t accept returns or exchanges if you change your mind or order the wrong size. Please check the size guide on the product page before you order.
Cancellations and changes
Email us as soon as possible. If your order hasn’t gone into production yet — usually within 24 hours of ordering — we can change it or cancel it with a full refund.
Lost packages
If your order hasn’t arrived within 20 business days of ordering, contact us. If it was lost in transit, we’ll send a replacement or refund you in full.
Incorrect addresses
Please double-check your shipping address at checkout. If a package comes back to us because the address was incorrect or incomplete, contact us and we’ll reship it to the corrected address. We may ask you to cover the cost of reshipping.
How refunds work
Refunds go back to your original payment method. After we issue a refund, it usually appears within 5–10 business days, depending on your bank.